BitPay | Trust Center
BitPay Trust Center
Trust is the foundation of BitPay's business. We are dedicated to safeguarding the data that enables our customers to buy, sell, swap, spend, and receive digital assets. Continue on to view our policies, evidence of effective controls, and third-party attestations that allow us to earn your trust.
Go to Trust Resources

Compliance

We protect our clients and their customers by complying with a range of security frameworks. We maintain a robust controls environment that is tested annually by third-party assessors. Clients can request our audit reports below.

SOC 3

Public report covering trust services criteria

SOC 1 Type 2

Third-party attestation report covering financial controls, provided under NDA

SOC 2 Type 2

Third-party attestation report covering trust services criteria, provided under NDA

NYS 23 NYCRR 500 (NY DFS)

New York State Department of Financial Services cybersecurity requirements for financial services companies, 23 NYCRR Part 500 (referred to below as “Part 500” or “the Cybersecurity Regulation”).

Digital Operations Resilience Act (DORA)

Regulation (EU) 2022/2554 of the European Parliament and of the Council of 14 December 2022 on digital operational resilience for the financial sector

Resources

Terms of Use

BitPay's Terms of Use.

Data Privacy

BitPay's Privacy Notice and details regarding personal information we collect and how we use it.

Responsible Disclosure (Bug Bounty)

Rules of engagement for conducting security research (i.e. vulnerability discovery) activities for participating in our Bug Bounty Program.

2025 Disaster Recovery Customer Memo

Annual DR Test Results

2026 Incident Exercise Customer Memo

Annual incident response exercise results

SOC 3 Report

A SOC 3 report is a public-facing compliance document that outlines how a company secures and manages its data.

SOC 2 Type II Report

Provides management’s description of a service organization’s system and the suitability of the design and operating effectiveness of controls covering the trust services criteria.

SOC 2 Report Bridge Letter

SOC 1 Type II Report

Provides the management’s description of a service organization’s system and the suitability of the design and operating effectiveness of financial controls.

SOC 1 Report Bridge Letter

Subprocessors

Ada Support Inc

Customer Support

Data location: USA, Canada, Ireland, Germany regions

Amazon Web Services, Inc.

Cloud Hosting Services

Data location: USA

Braze, Inc.

Marketing Campaigns

Data location: USA

Center Source

CDN and Platform Security Protections

Data location: USA

Cloudflare, Inc.

Website Hosting Provider

Data location: USA

Framer B.V.

Website Hosting Provider

Data location: USA

Gleam.io

Loyalty & Rewards Provider

Data location: USA

Mixpanel, Inc.

Product Analytics

Data location: USA

Moody's Analytics, Inc.

AML Compliance Processes

Data location: USA
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Monitoring

Continuously monitored by Secureframe

Monitoring

Availability

High Availability Configuration
The system is configured for high availability to support continuous availability, when applicable.
Business Continuity and Disaster Recovery Policy
Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption.
Uptime and Availability Monitoring
System tools monitors for uptime and availability based on predetermined criteria.
Testing the Business Continuity and Disaster Recovery Plan
The Business Continuity and Disaster Recovery Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Business Continuity and Disaster Recovery Plan based on the test results.
Automated Backup Process
Full backups are performed and retained in accordance with the Business Continuity and Disaster Recovery Policy.

Organizational Management

Code of Conduct
A Code of Conduct outlines ethical expectations, behavior standards, and ramifications of noncompliance.
Information Security Policy
An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data.
Organizational Chart
Management maintains a formal organizational chart to clearly identify positions of authority and the lines of communication, and publishes the organizational chart to internal personnel.
Independent Advisor
The board of directors or equivalent entity function includes senior management and external advisors, who are independent from the company's operations. An information security team has also been established to govern cybersecurity.
Security Awareness Training
Internal personnel complete annual training programs for information security to help them understand their obligations and responsibilities related to security.
Roles and Responsibilities
Information security roles and responsibilities are outlined for personnel responsible for the security, availability, and confidentiality of the system.
Acceptable Use Policy
An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools and internet access.
Cybersecurity Insurance
Cybersecurity insurance has been procured to help minimize the financial impact of cybersecurity loss events.
Background Checks
Background checks or their equivalent are performed before or promptly after a new hires start date, as permitted by local laws.
Information Security Program Review
Management is responsible for the design, implementation, and management of the organization’s security policies and procedures. The policies and procedures are reviewed by management at least annually.
Internal Control Policy
An Internal Control Policy identifies how a system of controls should be maintained to safeguard assets, promote operational efficiency, and encourage adherence to prescribed managerial policies.
Advisor Meetings on Security
Senior management and/or board of directors meets at least annually to review business goals, company initiatives, resource needs, risk management activities, and other internal/external matters. The information security team meets at least annually to discuss security risks, roles & responsibilities, controls, changes, audit results and/or other matters as necessary.

Confidentiality

Data Classification Policy
A Data Classification Policy details the security and handling protocols for sensitive data.
Data Retention and Disposal Policy
A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations.

Vulnerability Management

Vulnerability and Patch Management Policy
A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities.

Incident Response

Incident Response Plan
An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution.

Risk Assessment

Risk Assessment
Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats.
Vendor Risk Management Policy
A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle.
Risk Assessment and Treatment Policy
A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy.
Risk Register
A risk register is maintained, which records the risk mitigation strategies for identified risks, and the development or modification of controls consistent with the risk mitigation strategy.

Network Security

Network Security Policy
A Network Security Policy identifies the requirements for protecting information and systems within and across networks.

Access Security

Access Control and Termination Policy
An Access Control and Termination Policy governs authentication and access to applicable systems, data, and networks.
Access to Product is Restricted
Non-console access to production infrastructure is restricted to users with a unique SSH key or access key
Unique Access IDs
Personnel are assigned unique IDs to access sensitive systems, networks, and information

Physical Security

Physical Access Reviews
Processes are in place to periodically review physical access to ensure consistency with job responsibilities.
Physical Security Policy
A Physical Security Policy that details physical security requirements for the company facilities is in place.
Physical Access Restrictions
Processes are in place to create, modify or remove physical access to facilities such as data centers, office spaces, and work areas based on the needs of such individual.
Visitor Control
Production facilities require all visitors to formally sign-in, unless preauthorization for the visitor exists.

Communications

Privacy Policy
A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments.